Account Resolution Systems Administrator


Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change.

  • Adheres to the Credit Union's core values in serving with truth, trust, mentoring, openness, risk-taking, giving credit, integrity, caring and respect in carrying out the UICCU's mission and vision.
  • Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
  • Provides the highest level of internal and external customer service.
  • Ensures confidentiality of member information.
  • Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events on an annual basis.
  • Adheres to all state, federal and credit union regulations, policies and guidelines.
  • Responsible for administering department systems automation to improve the efficiency and effectiveness of account resolution staff and the processes they follow.
  • Coordinates all technical support for all systems associated with the department. This includes being the primary on-site technical support resource and coordinating any additional external support necessary to resolve technical issues in a timely manner.
  • Coordinates with the Information Technology Services department to ensure appropriate interactions of mainframe system(s) with account resolution staff to ensure timely, accurate and appropriate information is available from the mainframe system(s).
  • Coordinates with the Information Technology Services department to ensure appropriate interactions of mainframe system(s) with account resolution sub-systems to ensure timely accurate and appropriate transfer of information between the systems.
  • Serves as a technical resource to assist with timely, accurate and appropriate data extraction from the portfolio management tool(s) for manipulation into manageable format to utilize in various performance management, credit risk management and loan accounting reports for the department.
  • Recommends and implement changes or innovations to technology tools for the department as needed.
  • Analytical skills required to provide reports and data supporting historical or current trends on delinquent accounts.
  • Communicates process changes, enhancements, and modifications - verbally or through written documentation - to management, peers, staff, and other employees so that technology issues and solutions within the account resolution department are understood.
  • Assists with various year-end reporting documents, including but not limited to 1099C.
  • Administrates setup, implementation, programming, training, modification and troubleshooting of all new and update account resolution systems.
  • Leads ongoing administration, modification, programming, training, and troubleshooting of all account resolution systems (including but not limited to Temenos.)
  • Exhibits advanced knowledge and experience with SQL, Data Warehouse, Power BI and account resolution support systems including but not limited to: Harland, Springboard, Cisco, Eng.
  • Administers account resolution department coordination and communication with third party websites (including but not limited to: Secretary of State, Department of Defense, Transunion, Lexis Nexus, Docusign, Episys).
  • Performs ongoing account resolution systems administration of user access; creating, modifying, or deleting users from the account resolution systems.
  • Administers the account resolution site within The Neighborhood and Sharepoint.
  • Implements and tracks changes in software, regulations, policies and industry practices to ensure account resolution systems compliance.
  • Provides technical support, training, and presentations for account resolution department meetings.
  • Acts as a point of contact for IT issues in the account resolution department.
  • Provides support and assistance during internal, state and federal audits and examinations.
  • Works alongside the account resolution team as a technology advisor on special projects as needed.
  • Job Requirements/Expectations

  • Two-year college degree or certification in related field and one to three years of experience with SQL, business application administration, reporting and analytics, Information Technology, working in call center or financial services, or a combination of these areas.
  • Ability to coordinate and prioritize assignments and organize work efficiently. Good time management skills required to manage multiple assignments on time.
  • Working knowledge of PC hardware, software and systems; Virtual Basic; technical aptitude; and a high level of proficiency with Microsoft Office.
  • Accuracy and attention to detail required with a basic understanding of statistical analysis.
  • Interpersonal skills to represent the Credit Union in a positive way during member and vendor contact.
  • Creative and adaptable with good problem-solving skills.
  • Ability to deal tactfully and efficiently with employees, members and co-workers in a professional manner.
  • Ability to provide quality service and maintain effective working relationships with co-workers and outside vendors.
  • Self-directed nature, ability to work independently of supervision.
  • Reporting Relationship

    Reports to Vice President Account Resolutions Supervisor.


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